Compagnie financière Richelieu
Fraud & scams
Fighting bank fraud and scams
Together, let's be vigilant and stay mobilized
Fraudsters rival each other in their ingenuity to manipulate you and take over your banking information, orget youto validate transactions you didn’t initiate.
To gain your trust, a fraudster will not hesitate to pretend to be a Richelieu Group employee or to work on our behalf.
1. NEVER GIVE OUT YOUR BANK DETAILS
Your banking data (accounts and cards) are strictly confidential: they belong to you and must not be communicated to a third party, even a trusted one.
Check the identity of the person you are speaking to before passing on any information or carrying out any action requested of you*. If in doubt, hang up and contact your advisor through your usual channels.
* Be careful: the telephone number displayed may seem legitimate or known to you from your contact list (bank branch, customer service...), but in some cases it may have been spoofed by the fraudster using the "spoofing" technique. The fraudster can personalize the number displayed: this is called spoofing. Also check the e-mail addresses of the people who contact you.
2. NEVER RELINQUISH YOUR BANK CARD
We will NEVER ask you (by telephone, SMS or e-mail) to entrust your bank card to a courier or any other person for any reason whatsoever.
3. NEVER ACT IN HASTE
Stay calm, as fraudsters aim to put you under stress, limiting your ability to think.
4. Pay attention
Before entering personal information and validating a transaction, please read the information displayed on your smartphone or computer screen.
Never confirm a payment by clicking on a link. The URL of the site must begin with https://. The "S" following "http" guarantees the security of the transaction.
Never click on links in suspicious e-mails or text messages. If in doubt, do not open attachments.
Keep an eye on your account and your spending (especially on credit cards).